Privacy Policy
This Privacy Policy explains how Partners on the Line LLC ("POTL," "we," "us"), an Arizona limited liability company serving the Phoenix Valley, collects, uses, and protects information. It covers our website, the phone and text services we provide to home-service businesses (our "Clients"), and the people who call those businesses ("Callers").
Information we collect
- From Callers (on behalf of our Clients): name, phone number, service address, a description of the problem or request, appointment and booking details, call recordings and transcripts, and text messages you agree to receive.
- From Clients: business contact details, account and billing information, and the settings used to run their service.
- From website visitors: information you submit (for example, a demo request) and basic technical data such as browser type and pages visited.
We do not ask for or intentionally collect payment card numbers, Social Security numbers, or health information during calls. If such information is spoken, we use tools designed to redact it from transcripts.
Calls, AI, and recordings
Calls to our Clients may be answered by an automated, AI-powered virtual assistant. At the start of each call, Callers are told that they are speaking with a virtual assistant and that the call is recorded and transcribed. Callers who do not want to be recorded can decline, and they will be given a non-recorded option. Recordings and transcripts are used to complete the Caller's request, to provide summaries to the Client, and for quality review. They are kept for 90 days and then deleted automatically, unless the Client asks for earlier deletion or the law requires otherwise.
How we use information
- To answer calls, book and confirm appointments, and send reminders and follow-ups on our Clients' behalf;
- To provide call summaries and reports to the Client the Caller contacted;
- To operate, secure, and improve our services and to bill Clients;
- To comply with law and respond to lawful requests.
We do not sell personal information, and we do not use Caller data to train AI models.
How we share information
We share information only with (a) the Client whose business the Caller contacted; (b) service providers that help us run our services, such as telephony, messaging, voice technology, scheduling, hosting, and payment processing (Client payments are processed by Stripe; we do not store full card numbers), and only as needed to provide the service; and (c) authorities when required by law or to protect rights and safety.
Mobile information and SMS consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, sold, or rented to any third parties, affiliates, or lead generators. The sharing described above excludes all text messaging opt-in data and consent; mobile numbers are used only to deliver the messages you agreed to receive.
Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, or HELP for help. See our SMS Terms.
Retention and deletion
Call recordings and transcripts are kept for 90 days. Other Client account and booking data is kept while the Client's agreement is active; when it ends, we return the Client's data on request and delete it within 30 days, except where we must keep records by law (for example, billing records).
Security
We use reasonable administrative, technical, and physical safeguards and choose service providers with recognized security practices. No method of transmission or storage is completely secure.
Your choices
You can opt out of texts at any time by replying STOP. To request access to or deletion of your information, email info@partnersontheline.com. Because we process Caller information on behalf of our Clients, we may coordinate your request with the business you called.
Children
Our services are not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy and will post the new version here with a new effective date.
Contact us
Partners on the Line LLC, Arizona · info@partnersontheline.com · (602) 878-3167